RTA Opens a New Customer Service branch at Mezher 1 area

RTA Opens a New Customer Service branch at Mezher 1 area


Dubai (United Arab Emirates): Residents in the neighbourhood of Mezher 1 area in Dubai will no longer need to go far off their homes to renew their driving licenses or vehicle registration. They can now go a walking distance to the newly opened Customer Service Center at Roads & Transport Authority (RTA); which started to attract customers at the newly opened Aswaq Center in the area.

The new Center adds to the extensive list of RTA Customer Service Centers dotting all parts of the emirate of Dubai. This reflects the keen attention of Customer Service Centers Dep’t at RTA Corporate Support Services Sector to deliver its excellent services to the public at their place of work and residence. Delivering such services to them at shopping centers, which attract huge numbers of people, makes it easy for the public to process transactions such renewing driving licenses and others.

Laila Ali Bin Hareb, Director of Customer Service Centers Dep’t revealed that RTA was keen to locate Customer Service Centers at key locations in commercial centers so that they would become accessible to the public. “The new Customer Service Center is located at the front of the second level of the shopping center; as the Dep’t carefully selects such locations in prime positions such that they are visible and easily accessible to the public, without having to go through the inconvenience of asking for the location” she said.

Laila added: “The Center provides smooth services to people in the vicinity; particularly noting that the working hours extend from 08.00 am to 03.00 pm. working hours could be reviewed or extended as dictated by the business conduct in future.
“In the initial stage we started delivering drivers licensing services and vehicles licensing services, but we are targeting to provide the largest possible range of services such as: selling of seasonal cards, and selling of bus cards. The Center can easily process the transactions as it comprises 6 service counters; one of them is dedicated to Dubai Police General HQ to further boost the strategic relationship between the RTA and Dubai Police.

“The plan set for the new Center envisages applying the principle of all-inclusive employee; likewise the Main Center at Umm Ramool. This will ease the delivery of services to the public as the system proved efficient, time-saving, and smooth, besides that it contributes to the enhancement of employee skills and competencies.